Frequently Asked Questions
Shipping & Delivery
How does shipping work?
Printed Merchandise (Mugs & T-Shirts):
Our printed merchandise is dropshipped via Gelato from regional warehouses around the world. This allows for faster delivery depending on your location and ensures the highest quality printing.
Digital Books:
Instantly downloadable in PDF format right after purchase - no waiting required!
How long does shipping take?
For printed items: Orders typically take 3-7 business days to produce, plus 3-10 business days for shipping depending on your location. The regional warehouse system helps reduce delivery times.
For digital products: Immediate download after purchase completion.
Do you offer free shipping?
Yes! We offer free shipping on all printed merchandise orders to make your gelato-themed items even sweeter.
Do you ship internationally?
Yes, we ship worldwide! Our global network of Gelato warehouses means faster international delivery. International orders may take 7-21 business days depending on your location and local customs processing.
What if my order is damaged during shipping?
We're committed to your satisfaction! If your printed item arrives damaged, please contact us within 7 days with photos and we'll send you a replacement at no cost.
Product Information
What materials are your mugs made from?
Our mugs are made from high-quality ceramic and are 11oz capacity. They feature a glossy white finish with colored rim, inside, and handle.
Are the mugs dishwasher and microwave safe?
Absolutely! All our mugs are both dishwasher and microwave safe, so you can enjoy your favorite hot beverages worry-free.
What sizes do your t-shirts come in?
Our t-shirts are available in sizes XS through 3XL. We offer both unisex and women's fits to ensure the perfect fit for everyone.
How do I care for my t-shirt?
For best results, machine wash cold with like colors and tumble dry low. This will help preserve the vibrant gelato-themed designs.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards and PayPal, secure payment methods through our checkout.
Can I modify or cancel my order?
Since we start printing your order quickly, please contact us within 2 hours of placing your order if you need to make changes. After production begins, we cannot modify orders.
Do you offer refunds or exchanges?
We offer returns within 30 days for unused items in original condition. Due to the custom nature of our products, we cannot accept returns for items that have been worn or used.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and are PCI compliant to ensure your payment information is always secure.
About Our Products
Why does my order take longer than typical online orders?
Unlike mass-produced items, each of our printed products is made-to-order just for you using our global Gelato network! This ensures the highest quality and reduces waste, but it does take a bit longer than pre-made items.
What inspired your gelato-themed designs?
Our designs celebrate the joy and sweetness of gelato culture, featuring beautiful Setswana-inspired elements that bring warmth and happiness to your daily routine.
Are your products eco-friendly?
Yes! Our print-on-demand model means we only produce what's ordered, reducing waste. We also use eco-friendly inks and sustainable production practices through our Gelato partnership.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us! We're here to help make your gelato merchandise experience as sweet as possible.